Warranty

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Introduction

¡Every product sold by ACEA includes a warranty in paper!

Polyethylenes

 

  • The polyethylenes are have a 2 year warranty period, exclusively in cases of premature degradation caused by UV ray, this warranty does not apply if paint, whitewash, paint or any kind of chemical product was applied to the cover of the polyethylene.
  • The warranty is void against mechanical damage (wind, tears caused by cuts, fire, etc.)
  • If the polyethylene degrades between the first 6 - 12 months, a 35% discount will be applied on the purchase of new polyethylene material. 
  • If the polyethylene degrades between the first 12 - 18 months, a 20% discount be applied on the purchase of new polyethylene material. 
  • If the polyethylene degrades between the first 16 and 20 months, a 5% discount will be applied on the purchase of new polyethylene material.
  • Installation costs of the polyethylene will be paid by the customer.



Netting

  • For any kind of netting (shade and/or anti-insects) the warranty is for a period of 4 years against degradation caused by UV rays.
  • The warranty is void against mechanic damage (wind, tears caused by cuts, fire, etc.)
  • This warranty does not apply if whitewash, paint, or any other kind of chemical product to the cover of the polyethylene.



Structures

  • The structures are guaranteed for it's good operation for a 1 year period against manufacturing defects and/or assembly on the field.
  • The warranty is void if the assembly of the structure is not realized by ACEA.
  • The warranty will only be valid on reposition or exchange of materials, in no case will money in cash or check will be refunded.
  • The warranty is valid since the date of the delivery (greenhouses or products).
  • The warranty is not valid when a problem attributable to the client (bad use or modifications to the greenhouse design.)
  • Any claim or demand of warranty will have to be made in no more than 72 hours since the problem or damage was made present..


To request warranty



The following documents need to be enclosed with any claims or demands:

* Copy of the invoic (bill).
* Pictures.
* Samples.